Thursday, 17 August 2017

UPC Hungary, Ericsson to improve customer experience

Ericsson
Monday 05 October 15

Hungary’s leading cable telecommunications operator, UPC has signed a managed services contract with Ericsson for certain field operations and maintenance services. Ericsson’s technical capabilities and track record as global leader in managed services will enable UPC to deliver premium network experience for its customers…

Hungary’s leading cable telecommunications operator, UPC has signed a managed services contract with Ericsson for certain field operations and maintenance services. Ericsson’s technical capabilities and track record as global leader in managed services will enable UPC to deliver premium network experience for its customers.

Through the deal, Ericsson expands its managed services capabilities in the cable service area and reinforces its service business in the Central European region. This is the first managed services contract signed by Ericsson in Hungary. Under the five-year agreement, Ericsson will be responsible for certain field and site maintenance activities in UPC’s network and will contribute to premium customer experience to its subscribers.

Severina Pascu, Chief Executive Officer of UPC Hungary, says: "We are choosing partners, both local Hungarian companies and also larger multinational partners to always have the best fit in providing superior experience to our customers in the ever changing digital world. Ericsson can bring the expertise that will allow us to further improve how our innovation and services are delivered to our customers.”

Gábor Éry, Head of Ericsson Hungary, says: "Ericsson has transition and transformation experience from managed services contracts in more than 100 countries, and we will bring our global processes, methods and tools into this co-operation. We are excited by the challenge of living up to the expectations in this partnership. By offering managed services to UPC, we will further improve UPC’s network quality through the use of our innovative technologies like Analytics, in which we have unique competence at our R&D site in Budapest."


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