Friday, 24 November 2017

Changing Mindset to Create User Experience – Driven Operation Model

A Knowledge Network Article by Eric Xu, Huawei Rotating and Acting CEO
Monday 28 September 15

Telecom has been a lively industry over the past three years. We’ve heard many new terms, and indulged in intense discussions. Software-defined, virtualization, SDN, NFV, cloud data center, 4.5G, 5G, and ultra-broadband are just a few examples. But it’s a pity that the operation was not as in fashion as the network. Why? Fundamentally I think it is a matter of mindset. We’ve become used to a network-centric approach, always looking at the network before operation, which is considered as a support function for the network. The environment however, is far more different, especially with the disruptive operation model of Internet service providers. It is relevant to draw upon experience of the Internet and revisit the operation model of the telecom industry. I want to offer my thoughts on three topics, the new perspective on operation; the different way of thinking for operation transformation and IT restructuring; and the relationship between infrastructure evolution and operation transformation. In a nutshell, I believe a mindset shift is needed for the telecom industry to create a new operation model based on user experience.  The first observation is the new perspective on operation. We need to start from the end users, and then decide what kind of operation model would be needed to deliver the right user experience…

Telecom has been a lively industry over the past three years. We’ve heard many new terms, and indulged in intense discussions. Software-defined, virtualization, SDN, NFV, cloud data center, 4.5G, 5G, and ultra-broadband are just a few examples. But it’s a pity that the operation was not as in fashion as the network. Why? Fundamentally I think it is a matter of mindset. We’ve become used to a network-centric approach, always looking at the network before operation, which is considered as a support function for the network. The environment however, is far more different, especially with the disruptive operation model of Internet service providers. It is relevant to draw upon experience of the Internet and revisit the operation model of the telecom industry. I want to offer my thoughts on three topics, the new perspective on operation; the different way of thinking for operation transformation and IT restructuring; and the relationship between infrastructure evolution and operation transformation. In a nutshell, I believe a mindset shift is needed for the telecom industry to create a new operation model based on user experience.  The first observation is the new perspective on operation. We need to start from the end users, and then decide what kind of operation model would be needed to deliver the right user experience…

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