Sunday, 25 June 2017

Gigaset helps McLellan cut telephony costs by 65%

Gigaset pro
Tuesday 11 August 15

Gigaset pro has announced a successful project with McLellan, a widely experienced independent consulting company that has deployed a modern IP PBX and flexible Gigaset pro devices to improve business efficiency while reducing call costs by 65%. Since 1927, McLellan has been closely involved with major industrial projects across the world. As an independent consulting company, making robust business critical decisions often requires timely and flexible communication…

Gigaset pro has announced a successful project with McLellan, a widely experienced independent consulting company that has deployed a modern IP PBX and flexible Gigaset pro devices to improve business efficiency while reducing call costs by 65%.

Since 1927, McLellan has been closely involved with major industrial projects across the world. As an independent consulting company, making robust business critical decisions often requires timely and flexible communication. The company has worked on over 3500 projects and has around 60 core employees. However, during projects staffing can increase dramatically with teams needing to relocate to other countries for many weeks.

McLellan found its legacy telephone system was no longer suited to the dynamic nature of its international operations and flexible remote site requirements. The legacy system suffered from high running costs, limited mobility and an inability to scale in line with the business need.

McLellan approached Simplecall Business Ltd, a Gigaset certified Gold partner for a solution to improve its telephony capabilities and flexibility for its consultants across the world. Initially, Simplecall Business took over McLellan’s ISDN circuits saving the consultancy around 40% on its existing call charges. The next step was to upgrade the company’s legacy PBX to a Simplecall cloud-based Enterprise IP PBX seamlessly integrated with new Gigaset telephones. Finally, Simplecall Business replaced McLellan’s old ISDN connection with SIP trunking enabling the consultancy to retain UK telephone numbers while routed international calls would benefit from lower cost local call charges. This reduced McLellan’s ongoing call charges by a further 25% and allowed free calls between offices while retaining complete control of its outgoing number presentation.

The end-to-end IP solution includes a Simplecall Business Enterprise PBX Box and 65 Gigaset DE410 IP PRO phone systems to manage its professional call handling and group phonebooks. The system offers exceptional audio quality benefiting from Wideband HD sound and up to 6 SIP accounts for flexibility. The seamless integration allows the DE410 units to streamline operation of the full set of telephony features such as international call forwarding, queues, follow me and conference calling all from the intuitive built in LCD display.

“Apart from the obvious cost savings from cancelling the previous ISDN channels, Gigaset SIP phones now allow a flexible approach to better communication …this was instrumental to keeping the mobile roaming costs low, saving thousands of pounds per year,” explains Saif Ahmed, Director, Simplecall Business Ltd.

McLellan now has a modern IP PBX phone system that has improved business efficiency while reducing call costs by 65%. The Cloud PBX and Gigaset phones allow more flexibility and better communication with local and international offices. Staff benefit from having UK landline numbers with them at international destinations while reducing the complexity of provisioning local numbers and expensive call redirection. Gigaset has helped McLellan deliver the level of professionalism its clients expect everywhere and anywhere across the world.


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