Monday, 24 September 2018

EE fined £1m for bungled complaints handling

By Nick Wood, Total Telecom
Friday 03 July 15

Ofcom investigation finds operator failed to inform certain customers about alternative dispute resolution.

EE on Friday was slapped with a £1 million fine by Ofcom for mishandling customer complaints. An investigation carried out by the U.K. telco between 22 July 2011 and 8 April 2014 found that EE failed to provide certain customers with accurate or adequate information about their right to escalate their issue to an alternative dispute resolution (ADR) scheme…

EE on Friday was slapped with a £1 million fine by Ofcom for mishandling customer complaints. An investigation carried out by the U.K. telco between 22 July 2011 and 8 April 2014 found that EE failed to provide certain customers with accurate or adequate information about their right to escalate their issue to an alternative dispute resolution (ADR) scheme…

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