Wednesday, 20 June 2018

Telcos face hefty customer care costs as smartphone usage grows

By Mary Lennighan, Total Telecom
Wednesday 29 April 15

Self-care software provider says cost of serving smartphone users will increase by 20% in the U.K. over five years; stats similar in other markets.

The cost to operators of supporting smartphone customers will increase by tens – and even hundreds – of millions of dollars in some major Western markets over the next five years, according to a new study published this week. Telcos in the U…

The cost to operators of supporting smartphone customers will increase by tens – and even hundreds – of millions of dollars in some major Western markets over the next five years, according to a new study published this week. Telcos in the U…

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