Tuesday, 27 June 2017

Gone in 60 minutes: telcos expected to solve customer issues in an hour

By Nick Wood, Total Telecom
Tuesday 28 April 15

But the majority of operators believe their customers are prepared to wait 24 hours for problems to be fixed.

60% of mobile customers expect their operator to fix network-related problems within one hour, a stark contrast to the majority of telcos, which believe customers are prepared to wait 24 hours. This is according to a survey carried out by research firm MobileSquared on behalf of subscriber intelligence provider Astellia…

60% of mobile customers expect their operator to fix network-related problems within one hour, a stark contrast to the majority of telcos, which believe customers are prepared to wait 24 hours. This is according to a survey carried out by research firm MobileSquared on behalf of subscriber intelligence provider Astellia…

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