Consumer Behavior is Transforming Operations: Why Carriers Must Build a Next-gen Operation System

In the early 1990s, the decommissioning of the private ARPANET enabled the Internet to evolve into a public network, revolutionizing our culture and the way we do business. The explosive growth of the Internet in recent years can be attributed to advances in fixed and mobile broadband. With more than three billion people using the Internet today, it has become an infrastructure system similar to water, gas and electricity. Yet, this is just the beginning. As our digital and physical worlds continue to converge, ICT and the Internet will drive the transformation of all industries. This digital era will shape and be shaped by changing consumer behaviors, and, to deliver a superior user experience, businesses must undergo digital transformations.  Changing consumer behavior and consumption patterns require carriers to transform their operation systems…