Thursday, 13 December 2018

SOC: an essential approach to implementing user-centric operations

A Knowledge Network Article: Huawei Technologies
Tuesday 17 February 15

With the increasing application of advanced networks and information technologies and popularization of digital services, end users expect more services, which brings the following challenges to telecom operators: > How do operators measure and improve user experience? > How do operators more efficiently resolve issues? > How do operators identify whether a fault is caused by a third party product? > How do operators forecast traffic trends? > How do operators support marketing campaigns? The telecom industry generally accepts that the service operations center (SOC) is the key to solving these problems.  Informa surveyed CTOs from 57 telecom operators, in which 47% of the operators stated that they have built SOCs. What are the running conditions of these SOCs? A large number of these SOCs have established investigations and analysis software to collect and analyze data…

With the increasing application of advanced networks and information technologies and popularization of digital services, end users expect more services, which brings the following challenges to telecom operators: > How do operators measure and improve user experience? > How do operators more efficiently resolve issues? > How do operators identify whether a fault is caused by a third party product? > How do operators forecast traffic trends? > How do operators support marketing campaigns? The telecom industry generally accepts that the service operations center (SOC) is the key to solving these problems.  Informa surveyed CTOs from 57 telecom operators, in which 47% of the operators stated that they have built SOCs. What are the running conditions of these SOCs? A large number of these SOCs have established investigations and analysis software to collect and analyze data…

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