Wednesday, 20 September 2017

Huawei: A key Leader in CEM standards development

A Knowledge Network Article: Huawei Technologies
Thursday 12 February 15

Huawei has become a leading player in standardizing key aspects of Customer Experience Management. In April 2013, competing against other industry members, Huawei was selected by the TM Forum to lead an industry collaborative effort to develop a common set of customer experience metrics. Huawei began by developing a new metric framework based upon the TM Forum customer experience lifecycle…

Huawei has become a leading player in standardizing key aspects of Customer Experience Management. In April 2013, competing against other industry members, Huawei was selected by the TM Forum to lead an industry collaborative effort to develop a common set of customer experience metrics. Huawei began by developing a new metric framework based upon the TM Forum customer experience lifecycle…

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