Friday, 18 August 2017

Altitude Software appoints Frederico Dias as president for Latin America

Altitude Software
Wednesday 11 February 15

Altitude Software, a leader in unified customer interaction solutions, today announced it has appointed Frederico Dias as President for Latin America. Frederico Dias’ mission will be to drive the continued growth of Altitude Software in Latin America, bringing to the market a new generation of Altitude uCI customer interaction solutions, tried-and-tested in maximizing customer satisfaction and business results in the contact center…

Altitude Software, a leader in unified customer interaction solutions, today announced it has appointed Frederico Dias as President for Latin America.

Frederico Dias’ mission will be to drive the continued growth of Altitude Software in Latin America, bringing to the market a new generation of Altitude uCI customer interaction solutions, tried-and-tested in maximizing customer satisfaction and business results in the contact center. The company has a direct presence in Brazil, México, Peru and Colombia, and a strong partner network that covers all major country markets in the Region.

Frederico Dias has extensive business development and management experience in the IT and Contact Center industry in Brazil. At Altitude Software, as a Sales and Channel Director for Brazil since 2007, he made a huge contribution to position the company as a market leader in the country. Frederico has an Engineering degree from Pontificia Universidade Católica of Minas Gerais, and Masters in Business Strategy and Telecommunications Management.

“The balance of customer power is shifting and new business opportunities are being created as living standards improve and there is widespread adoption of the latest technologies in Latin America”, states Frederico Dias. “Altitude Software has market recognition for its solutions and for its commitment to innovation and excellent service. We will continue to help companies meet and exceed customer expectations and get maximum value from their contact centers, in a wide range of business situations”.

Delivering agile, next generation software solutions for customer interaction

"Altitude Software is reinforcing its ability to deliver outstanding business results in contact centers, with agile, next generation software solutions”, stated Mr. Alfredo Redondo, Altitude Software CEO “I am confident in Frederico’s ability to lead our business in Latin America. His extensive experience in the industry, and his track record of success in Brazil, will help drive Altitude in its aggressive market expansion plans in the region".

Altitude Software delivers worldwide a robust, modular solution that handles all customer interactions and unifies all channels throughout the organization in an open, platform-independent solution, based on standards. With 15 offices in four continents and a strong partner network, Altitude Software leverages existing technology investments, adding value without disruption across a wide range of situations with low total cost of ownership. The company is present in all major markets in Latin America, with leading customers such has Banco Itaú-Unibanco, Atento, Contax, Alma Viva, AeC, Lojas Marisa, Siscom, Cetelem, SKY, Konecta, Teleperformance, Mapfre, Palacio del Hierro, RoadTrack, Contacto, Sistemcobro, Apex America and Servex.


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