Monday, 18 December 2017

Why CEM is so important to Digital Service Providers?

posted by Alex on behalf of ZTESoft Technology Company Ltd
Wednesday 10 December 14

This is the age of the customer. Today, a customer's relationship with a product or service doesn't begin and end with his or her initial purchase. Instead, the overall customer experience of the product and the brand is the driving force behind today's customer service strategies…

This is the age of the customer. Today, a customer's relationship with a product or service doesn't begin and end with his or her initial purchase. Instead, the overall customer experience of the product and the brand is the driving force behind today's customer service strategies…

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