Sunday, 23 September 2018

Transparency is the key to drastically cut network operators' $15bn annual outage revenue loss

A Knowledge Network Article: SpatialBuzz
Friday 24 October 14

Customer experience is one of today’s top priorities for both fixed and mobile operators across the world. At a time when they are busy fighting threats from over-the-top services, insatiable broadband demand and the normal highly competitive environment, the last thing they need is to start losing customers. We all know the usual answers here – more services, great packages and ways to boost ARPU and reduce churn. But what about another solution? What if you could really improve your ARPU and churn statistics but also have your entire customer base helping you monitor the state of your network in real time, all of the time? If you found a way to achieve that, you could also help reduce regulatory body threats and fines for outages – currently running at approximately $15US billion per year off the operators&rsquo…

Customer experience is one of today’s top priorities for both fixed and mobile operators across the world. At a time when they are busy fighting threats from over-the-top services, insatiable broadband demand and the normal highly competitive environment, the last thing they need is to start losing customers. We all know the usual answers here – more services, great packages and ways to boost ARPU and reduce churn. But what about another solution? What if you could really improve your ARPU and churn statistics but also have your entire customer base helping you monitor the state of your network in real time, all of the time? If you found a way to achieve that, you could also help reduce regulatory body threats and fines for outages – currently running at approximately $15US billion per year off the operators&rsquo…

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