Sunday, 25 June 2017

Comtek provides help to unsupported ex-Nortel customers

Comtek
Tuesday 07 October 14

Avaya has announced a ‘final release’ of the Communication Server 1000 (CS1000)*, a telephony system for medium to large sized businesses, previously owned by Nortel Networks. The withdrawal of support for the CS1000 is yet another blow to ex-Nortel customers…

Avaya has announced a ‘final release’ of the Communication Server 1000 (CS1000)*, a telephony system for medium to large sized businesses, previously owned by Nortel Networks. The withdrawal of support for the CS1000 is yet another blow to ex-Nortel customers, which were impacted by the company when it filed for bankruptcy in 2009.

Askar Sheibani, CEO and founder of Comtek, a telecoms repair and support company, with dedicated Nortel repair labs in its Deeside HQ and Belfast offices, offers the following reassurance to businesses using CS1000 and comments on the news:

“There is no doubt that customers with the CS1000 telephony system, previously manufactured by Nortel, will be concerned by Avaya’s decision to end support for the product portfolio. This equipment is not only expensive but requires specialist expertise to keep up and running. Comtek has years of experience repairing Nortel products, particularly CS1000, not to mention that it employs Nortel’s ex-managing director and ex-Nortel senior engineers. Comtek stocks a huge range of Nortel equipment spares. We fully intend to keep ex-Nortel customers’ infrastructures operating as normal so that they can avoid the unnecessary costs of rip-and-replace, helping customers to generate increased ROI from their existing IT investments.

“We have been fighting against the rip-and-replace approach for many years. While older hardware products may be functioning perfectly well, manufacturers have a commercial need to continually sell new equipment and prematurely withdraw support for legacy IT equipment, thereby pushing customers into unnecessarily upgrading their network infrastructures. What is often underestimated is the negative impact this has on the environment, with tons of legacy hardware equipment being dumped into landfill sites. Unfortunately, this will only continue to escalate unless businesses tap into the huge benefits of repairing faulty equipment – an option that will allow them to cut costs and achieve their sustainability goals.”


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