Friday, 24 November 2017

MTN selects CSG for managed services programme

CSG International
Friday 06 June 14

CSG International, a global provider of interactive transaction-driven solutions and services, today announced that MTN, one of the largest communication service providers in the world, has selected CSG for a long-term managed services engagement that will enable MTN South Africa to simplify and streamline its operations and focus its resources on core business lines…

CSG International, a global provider of interactive transaction-driven solutions and services, today announced that MTN, one of the largest communication service providers in the world, has selected CSG for a long-term managed services engagement that will enable MTN South Africa to simplify and streamline its operations and focus its resources on core business lines.

Under the terms of the multiyear agreement, CSG will provide end-to-end management of the MTN wholesale billing and business services platform. The engagement includes the management of a variety of complex solutions, from CSG products and services such as CSG Singleview, CSG Route, and CSG Interconnect, to home-grown MTN tools and systems from other third-party providers.

“We have worked with CSG for many years and we recognize their undisputed excellence in managing end-to-end business services solutions,” said Neil Tomkinson, Chief Information Officer of MTN South Africa. “CSG has the proven breadth and depth of domain knowledge to handle our entire suite of wholesale billing and operational capabilities. Their management of our billing stack will allow us to remain competitive and serve our customers better by enabling us to bring new products to market faster, to invest in innovative new service offerings, and to reinvest the cost savings from the managed services engagement back into strategic business solutions.”

CSG managed services enable MTN South Africa to gain significant process improvements by having CSG assume accountability for the entire wholesale product and services domain and manage a wide variety of subcontractors on behalf of MTN.

“CSG is proud of its long-standing business partnership with MTN South Africa,” said Alam Gill, senior vice president of international managed services at CSG. “We particularly appreciate the opportunity to expand the scope of services we currently provide MTN South Africa to include overall responsibility for the management of MTN business services applications and operations.”

CSG is known the world over for maintaining a client-centric culture designed to improve the end-user experience. CSG’s entire portfolio of services and solutions provide more than 500 prestige clients with tools to help those clients remain agile, innovative, relevant, and competitive in their respective markets.


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