Monday, 24 July 2017

Insperix uses snom handsets to cut call centre opex

snom
Thursday 05 June 14

snom Technology AG pioneers in the development of secure, feature rich and cost effective telephone handsets for IP and Lync today announced that Insperix are recommending snom handsets to reduce the costs of Call Centre operation and enable small businesses to deploy effective and high performance call centers in competition to large enterprises…

snom Technology AG pioneers in the development of secure, feature rich and cost effective telephone handsets for IP and Lync today announced that Insperix are recommending snom handsets to reduce the costs of Call Centre operation and enable small businesses to deploy effective and high performance call centers in competition to large enterprises.

Insperix are experienced in providing solutions using traditional call centres and are very aware of how expensive setting up a call centre can be. Installing a large proprietary physical call centre is an expensive operation. They can require battery backup and in some cases foundations, the accompanying specific handsets and headsets and bespoke software, plus the infrastructure with high costs such as deploying voice cabling in addition to the data/ethernet cabling, and of course the ongoing support, which can all run into millions of pounds over the lifetime of the centre.

“Historically only large corporates could entertain the idea of having a private call centre,” commented Simons Atkins, Senior Consultant at Insperix “this was because only they could afford to have them installed and could manage the ongoing costs to support them.”

In recent projects Insperix have compared this traditional approach to how easy and relatively inexpensive it is to set up a call centre today utilising modern PBX technology and SIP phones such as provided by snom, a PBX (e.g. 3CX) Insperix's SIPACD software (which turns a PBX into a call centre) and a business class server. The cabling is all based on existing ethernet cables so there is less upheaval as well as less cost involved. This all combines to make it available to small business customers. SMBs can now use all the tools previously only available to large corporates such as professional IVRs with speech recognition and advanced reporting which improves their running efficiency usually saving them money. “Of course, you still need solution support but this is greatly reduced compared to the traditional call centre approach,” added Atkins.


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