Sunday, 25 June 2017

When can a phone bill lead to increased customer satisfaction?

By Jim Dicso, SundaySky
Wednesday 09 April 14

'Wireless companies are capitalizing on the advantages that personalized video can provide…'

Customer turnover in the wireless industry is far from uncommon. The competitive nature of the industry gives wireless brands 90 days from the start of a customer relationship to gain trust and take that subscriber from being simply a customer to being a brand advocate. When customers are unhappy with their mobile providers, especially in these first three months, there is a high chance of turnover to another provider. With wireless providers playing cost-reduction games and adding benefits to lure customers, how does one carrier stand out from the rest and prove to customers that it will provide the best service for the best value? The solution is not as complex…

Customer turnover in the wireless industry is far from uncommon. The competitive nature of the industry gives wireless brands 90 days from the start of a customer relationship to gain trust and take that subscriber from being simply a customer to being a brand advocate. When customers are unhappy with their mobile providers, especially in these first three months, there is a high chance of turnover to another provider. With wireless providers playing cost-reduction games and adding benefits to lure customers, how does one carrier stand out from the rest and prove to customers that it will provide the best service for the best value? The solution is not as complex…

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