Wednesday, 23 August 2017

UK CSPs still ignoring key enterprise cusrtomer segment

benchmark-it.co.uk
Wednesday 02 April 14

A new report from benchmark-it (UK Enterprise Segment Communications Service Providers) finds that the majority of the UK’s businesses – the self…

A new report from benchmark-it (UK Enterprise Segment Communications Service Providers) finds that the majority of the UK’s businesses – the self-employed and owner-managers – are still largely ignored by service providers.

Report author Rob Pritchard observes: “the recovery after the ‘Great Recession’ has seen the UK population of enterprises grow to a record 4.9 million, 75% of which are one/no employee businesses, many of whom still use consumer products when they could benefit from improved productivity and efficiency with the right ICT packages.”

The report also finds that BT continues to dominate the £14 billion market with an estimated 45% share – even in the face of plenty of service provider choice for SMEs, corporates and public sector organizations.

“Competition is already fierce, but it is going to get tougher for BT as the market continues to embrace the cloud and mobility propositions – BT’s new mobile/mobility strategy has to work this time to help it protect market share and even move back towards revenue growth.”

The 1,010 page report profiles and compares 60 representative providers of enterprise telecoms and related services in the UK.


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