Friday, 28 July 2017

Tweakker, Lebara enter global supply deal

Tweakker
Tuesday 11 March 14

Mobile connectivity leader Tweakker (www.tweakker.com) and award-winning MVNO Lebara (www.lebara.com) today announced that they have entered into an International Supply Agreement which will enable Lebara’s mobile customers to instantly be connected to the mobile Internet using Tweakker&rsquo…

Mobile connectivity leader Tweakker (www.tweakker.com) and award-winning MVNO Lebara (www.lebara.com) today announced that they have entered into an International Supply Agreement which will enable Lebara’s mobile customers to instantly be connected to the mobile Internet using Tweakker’s market leading mobile expertise and patented connectivity software.

The agreement is flexible to align with Lebara’s growth plans, specific country needs and meet new and changing customer demands as Lebara progresses its international expansion plans.
Increasing customer data usage and satisfaction.

The relationship with Lebara is much more than a new customer win for Tweakker. It sees the mobile connectivity specialist extend its traditional business services from turnkey cross-channel access point name (APN) device set up to supplying solutions for instant internet access settings for all phone models, thanks to Tweakker’s Automatic Device Configuration software.

Lebara has proudly won several industry awards, testament to its investment in training and delivering of best in class customer service; this partnership will help facilitate a reduction in data settings related calls into the contact centre, saving service time and aiding a smooth customer experience. Cloud-based device support guides for contact centre staff will also help to reduce training costs with easily accessible content to conveniently refer to and share with customers. Lebara dedicated staff are also able to add their own audio and visual content using the fully integrated management system.

Lebara will also harness Tweakker’s expert knowledge in delivering data-promoting campaigns across its footprint to encourage customers to use more than traditional calls and SMS methods to stay connected to loved ones.

Tweakker’s CEO, Dennis Juul Poulsen, adds: “This International Agreement with Lebara truly reflects the full expertise and mobile technology of Tweakker and represents a key technology enabler for the mobile operator to meet its growth objectives.”


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