Friday, 21 July 2017

VOSS provides advanced UC management to du

VOSS Solutions
Wednesday 04 December 13

Today, VOSS Solutions announced that its UC management technology has played an instrumental role in the launch of du’s next generation managed IP telephony service. du announced the UAE’s first high definition video calling, single number reach and digital assistant for businesses on September 16, 2013, stating that “with more than 25…

Today, VOSS Solutions announced that its UC management technology has played an instrumental role in the launch of du’s next generation managed IP telephony service.

du announced the UAE’s first high definition video calling, single number reach and digital assistant for businesses on September 16, 2013, stating that “with more than 25,000 business customers, du’s managed telephony solution is stronger than ever before, backed by more than a decade of expertise and evolution.”

VOSS has been providing UC management to du since 2005, embedded within the Cisco Hosted UC Solution (HUCS). VOSS provides du with an integrated multi-tenant dial plan, and the solution is specifically designed for large, multi-cluster managed service providers. When du chose to enhance its IPT environment with business hosted voice services, the service provider naturally selected the VOSS UC management technology to support the evolution.

The new value added services, which include HD video calling, auto attendant IVR, and single number reach (SNR), will greatly improve du customers’ business communications, and give du further competitive advantage as the leading managed service provider in the UAE.

The VOSS UC management platform brings advanced automation and multiple levels of hierarchical administration to du; a crucial factor in the successful adoption of these new services. For example, SNR profiles can now be edited, added, deleted or disabled, in real-time.

Fahad Al Hassawi, Chief Commercial Officer at du, said; “Our managed telephony solution provides more than 25,000 customers with cutting-edge services to boost their business connectivity. These solutions have been augmented by VOSS’s technology for close to a decade now, and so it was a natural choice to return to VOSS for the latest UC management technology, to support our IPT environment’s evolution. This will prove highly beneficial for our enterprise customers, who will experience even higher quality from our high-end service.”

Stefan Peters, Commercial Director at VOSS Solutions, added; “This project is exactly what VOSS provisioning is all about. Our UC management platform gives du centralized control over their entire IPT architecture and their 25,000+ customers, enabling them to roll out new services quickly and cost effectively. From the end customer perspective, VOSS offers multiple levels of administration allowing du to delegate more basic MACD administration, and empowering customers to change their UC settings in real-time. With the consumerization of IT, companies now expect to have a nimble communications architecture, and VOSS helps you do just that.”


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