Business Benefits of the Total Customer Experience: Mapping NPS to Revenue
Oracle
Monday 02 December 13
Measuring and managing the customer experience (CX) has been an increasingly important aspect of Communications Service Provider (CSP) operations as the CSPs vie for the most valuable customers and work to increase sales to all of their customers…
Measuring and managing the customer experience (CX) has been an increasingly important aspect of Communications Service Provider (CSP) operations as the CSPs vie for the most valuable customers and work to increase sales to all of their customers…
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