Sunday, 24 September 2017

Synety integrates CloudCall with Cirrus Nova's CRM, tracking software

SYNETY
Thursday 17 October 13

SYNETY, the cloud telephony software and services specialist, has announced the complete integration of its CloudCall on-demand business telephony system with Cirrus Nova’s Prism cloud customer relationship management (CRM) and applicant tracking solution. This enables Prism users to drive powerful PBX and telephony functions directly from the Prism interface. These functions include desktop click-to-dial…

SYNETY, the cloud telephony software and services specialist, has announced the complete integration of its CloudCall on-demand business telephony system with Cirrus Nova’s Prism cloud customer relationship management (CRM) and applicant tracking solution.

This enables Prism users to drive powerful PBX and telephony functions directly from the Prism interface. These functions include desktop click-to-dial, full integration of call histories, and the ability to add complete recordings of calls to customer and candidate records, giving the most comprehensive overview of current and historic client interactions.

Features can be delivered as an adjunct to customers’ existing telephony on a per-user, per-month basis with no upfront costs. Prism users can also benefit from CloudCall’s ultra-low costs for outbound calls of just 0.75p per minute for UK landline numbers and 2p per minute for UK mobiles, helping to make significant savings on communications costs.

Mark Seemann, CEO of SYNETY said: “For recruiters, the ability to add voice recordings directly into client and applicant records can be hugely beneficial. It provides staff with a permanent record of telephone interviews and client conversations that can be reviewed at any time. This call recording capability helps to build a far more detailed picture of customer communications and interactions.”

Andy Brown, Managing Director Cirrus Nova added: “By embedding telephony into Prism, users save time with click-to-dial and call recording functions directly from contact records, boosting efficiency and delivering a valuable and comprehensive log of client and candidate transactions for staff. With SYNETY’s CloudCall solution, Prism users can easily enhance their client service.”

SYNETY’s CloudCall is available on a per-user, per month basis with no upfront capital expenditure needed and no software to install or maintain. Its integration with Cirrus Nova’s Prism recruitment software means that voice functions can be fully embedded into the applicant tracking and CRM suite, enabling complete records of phone transactions to be managed and accessed as easily as an email.

CloudCall is a fully-featured hosted business communications solution that delivers real cost savings and productivity benefits. CloudCall Click enables software integration that works with customers’ existing phone systems, or can be used on its own with the included CloudCall Communicator softphone. It delivers click-to-call and call recording functions integrated into a customer’s CRM, sales or business software.

CloudCall Enterprise is a stand-alone, hosted PABX service working over broadband, using either SYNETY VoIP handsets or SYNETY’s softphone. It can be provisioned within a few minutes and installed, configured and running in two working days, offering a hassle-free alternative to line rentals and a competitive per-user per-month service charge. Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily; integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently; and call queuing which allows calls during busy periods to be handled more efficiently.


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