Monday, 17 December 2018

Real-time self service could unlock €4bn for European operators

By Nick Wood, Total Telecom
Tuesday 08 October 13

Making subscribers do all the work could also save service providers €540 million a year in customer care costs.

Giving mobile customers greater control over their service plans by rolling out real-time self service (RTSS) represents a €4 billion revenue opportunity for operators in Western Europe, according to new research published on Tuesday. Carried out by Sweden-based Northstream on behalf of BSS provider AsiaInfo-Linkage, the research looked at a number of cases where operators have deployed RTSS-like solutions. Focusing on the U.S. postpaid market and prepay-dominated Asian markets, Northstream and AsiaInfo were able to isolate the impact RTSS could have on a range of operating metrics…

Giving mobile customers greater control over their service plans by rolling out real-time self service (RTSS) represents a €4 billion revenue opportunity for operators in Western Europe, according to new research published on Tuesday. Carried out by Sweden-based Northstream on behalf of BSS provider AsiaInfo-Linkage, the research looked at a number of cases where operators have deployed RTSS-like solutions. Focusing on the U.S. postpaid market and prepay-dominated Asian markets, Northstream and AsiaInfo were able to isolate the impact RTSS could have on a range of operating metrics…

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