Saturday, 18 November 2017

Dutch telco introduces dynamic online billing

Brite:Bill
Wednesday 14 August 13

Brite:Bill, a leading provider of billing communications products, today announced that a major Dutch CSP has gone live with its cloud-based bill presentment service. Brite:Bill helps service providers reduce costs and increase revenue by vastly improving billing communications over every touchpoint (online…

Brite:Bill, a leading provider of billing communications products, today announced that a major Dutch CSP has gone live with its cloud-based bill presentment service.

Brite:Bill helps service providers reduce costs and increase revenue by vastly improving billing communications over every touchpoint (online, paper, mobile, email/SMS) This has the effect of reducing calls to the service provider’s call centre, increasing customer loyalty, and increasing online sales.

“We have revamped the existing ebilling capability using Brite:Bill technology,” said Alan Coleman, Brite:Bill CEO. “Our new client now communicate with its customers in a more engaging, personalized way, and this will improve NPS (Net Promoter Score) at the same time as decreasing CES (Customer Effort Score), both key measures that are important to success in today’s market.”

“It was a very aggressive project in relation to initial live dates”, continued Mr Coleman. “And Brite:Bill was chosen because its ability to deploy and modify using personalisation over time so that we can adapt to different challenges and customer requirements”

“We are delighted to add to our customer base and expect significant customer changes as they expand using their new 4G licence” said Alan Coleman, CEO, Brite:Bill. “Our new client is aggressively expanding their presence in the Dutch market and Brite:Bill look forward to supporting their online customers.”

About Brite:Bill
Founded in Dublin, Ireland in 2010, Brite:Bill is a leading provider of billing communications products that creates positive interactions with telco customers; pre-empting questions, tackling issues and highlighting appropriate new services.

www.britebill.com


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