Friday, 21 September 2018

Vodafone India grapples with big data

By Nick Wood , Total Telecom, in Singapore
Tuesday 18 June 13

Operator dispels myths about collating information to improve customer service.

Vodafone India on Tuesday said it is having no problems collecting information about its subscribers, but using it to improve the customer experience is proving more of a challenge. "If a customer's call drops at the same part of the network…

Vodafone India on Tuesday said it is having no problems collecting information about its subscribers, but using it to improve the customer experience is proving more of a challenge. "If a customer's call drops at the same part of the network…

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