MACH, the leading provider of cloud-based managed communication services, today announced that Dhiraagu, the leading telecom service provider in Maldives, has selected its Revenue Protection platform to minimize revenue leakage, caused by fraud and billing inaccuracies, across its mobile and fixed line networks. MACH’s Revenue Protection platform comprises its FAME Fraud Management and CASHBACK Revenue Assurance systems. Dhiraagu selected this platform because of its superior architecture…
MACH, the leading provider of cloud-based managed communication services, today announced that Dhiraagu, the leading telecom service provider in Maldives, has selected its Revenue Protection platform to minimize revenue leakage, caused by fraud and billing inaccuracies, across its mobile and fixed line networks. MACH’s Revenue Protection platform comprises its FAME Fraud Management and CASHBACK Revenue Assurance systems. Dhiraagu selected this platform because of its superior architecture, when compared with others available, and for its unique “in memory computing” functionality, which substantially reduces the overall time required to detect and stop any type of revenue leakage.
Operators worldwide have become increasingly vigilant of revenue leakage in recent years. According to Juniper Research, fraud and revenue leakage caused by billing inaccuracies cost the mobile industry US$58.4 billion in 2011. The firm has suggested that this could reach as much as US$296 billion by 2016, or 23% of total revenues, if appropriate measures are not taken.
MACH was selected from a competitive bid process to supply Revenue Protection for Dhiraagu’s network. The new platform satisfies Dhiraagu’s need for a single suite combining Revenue Assurance and Fraud Management functions.
Avnish Jindal, CFO at Dhiraagu, commented:“MACH’s integrated Fraud Management and Revenue Assurance platform provides us with strategic insight into our business, enabling us to reduce costs and improve efficiency across the board. MACH’s Revenue Protection portfolio perfectly aligns to our organisational processes and policies and its integrated features fully support our network expansion plan for new technologies. As an existing customer of MACH for roaming services, and having experienced its great track record for delivery and support, we are extremely confident this rollout will be a success. MACH is a trusted partner that can support us for the long haul.”
Rasmus Holst, Senior Vice President, Market Offering, MACH, concluded: “It’s fantastic to be working with the No.1 telecom brand in the Maldives. With increasing fraud activity and greater competition in the telecoms industry, tightening up on revenue leakage is an absolute necessity. By combining business intelligence capabilities within the Revenue Protection platform, operators can evaluate process efficiency, revenue, cost and profit margins at more discrete levels, such as by bundle, offer, product, device or partner. We also aim to give our customers flexibility in how they adopt the platform: whether via a licensed software model or as a cloud-based, managed service. Cloud-based managed services, in particular, provide a compelling new delivery angle, eliminating CAPEX and tying OPEX directly to operational requirements.”
Part of the M Protect portfolio, the MACH Revenue Protection platform supports a full suite of functions to minimize revenue leakage, including domestic and international fraud management, revenue assurance and data retention.Many different types of operator data can be processed in near real-time, enabling MACH to identify problems rapidly and quickly mitigate any potential financial damage. MACH’s complete M Protect portfolio protects fixed and mobile operators and service providers across both international and domestic environments. It is an attractive solution for operators because its cloud-based managed model means that services are provided based entirely on an OPEX model.
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