Saturday, 22 July 2017

Life in the cloud with Tweakker

Tweakker
Thursday 18 April 13

UK based Phones 4u (www.phones4u.co.uk) is the latest big name mobile retailer to sign-up with mobile connectivity specialist Tweakker (www.tweakker.com) so that customers of its new mobile virtual network, LIFE Mobile (www.lifemobile.co.uk), can have the perfect customer experience. With help from Tweakker, the mobile retail giant has been able to contribute to the successful launch of LIFE Mobile in March 2013…

UK based Phones 4u (www.phones4u.co.uk) is the latest big name mobile retailer to sign-up with mobile connectivity specialist Tweakker (www.tweakker.com) so that customers of its new mobile virtual network, LIFE Mobile (www.lifemobile.co.uk), can have the perfect customer experience.

With help from Tweakker, the mobile retail giant has been able to contribute to the successful launch of LIFE Mobile in March 2013. Its customer care teams now use Tweakker’s database of phone settings and manually send them to the thousands of new customers signing up for the new service. As a result, they’re online in a matter of seconds.

LIFE Mobile is currently working on automating the Tweakker service, using its API to automatically send configuration settings to customers as they insert their new LIFE Mobile SIM cards into their phones.

Phones 4u, chosen as ‘Best High Street Retailer’ at the annual Mobile Industry Awards 2012, is one of the UK’s leading independent mobile retailers, offering multiple networks and smartphone brands and market-leading choice and value. It launched LIFE Mobile in March 2013, a mobile virtual network that will run on EE’s 3G network, with plans to roll out 4G services later in 2013. LIFE Mobile has been designed to address the evolving needs of Phones 4u’s customers, who see their mobile devices as an integral part of their daily lives and look for as much choice and flexibility as possible when deciding what devices and plans are best suited to their individual requirements. LIFE Mobile offers a wide range of great value tariffs and services that include data packages as standard, reflecting the changing nature of customer usage.

Tweakker has the largest connectivity database in the world. The firm provides mobile operators with an OTA platform that allows end users to easily connect to the internet, and send MMS and E-mail to anywhere around the world. Its mobile connectivity platform is compliant with all customer interaction points, API, self-care, and smartphone apps.

“We are delighted that Phones 4u has turned to Tweakker to enhance its LIFE Mobile customers’ experiences with our Over-the-Air service,” says Dennis Juul Poulsen, CEO of Tweakker. “This development once again cements Tweakker’s position as the must-have connectivity partner for mobile operators.”

Joe Paget, Associate Director of Finance and Commercial, LIFE Mobile adds: “We chose to partner with Tweakker as its Over-the-Air technology solution enables LIFE Mobile to address the complexity of configuring the phones that we range in a simple to use application, providing a better experience for our LIFE Mobile customers.”


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