Tata Communications today announces a strategic voice solutions agreement with UPC Wholesale, under which Tata Communications will provide UPC Wholesale with access to its IP voice switching platform and associated support systems. This provision will enable UPC Wholesale, the European carrier with true local presence and a wholly-owned subsidiary of Liberty Global…
Tata Communications today announces a strategic voice solutions agreement with UPC Wholesale, under which Tata Communications will provide UPC Wholesale with access to its IP voice switching platform and associated support systems. This provision will enable UPC Wholesale, the European carrier with true local presence and a wholly-owned subsidiary of Liberty Global, Inc., to integrate its different existing voice networks into one single, next-generation platform, saving costs which UPC Wholesale can pass on to its customers.
By gaining access to Tata Communications’ advanced voice routing and traffic management tools and systems, UPC Wholesale will be able to implement and centralise the processes needed to better manage operational costs and the quality of international calls for its customers.
Michel Guyot, President of Global Voice Solutions for Tata Communications says, “This agreement provides new opportunities for both partners. By offering shared resources we enable companies like UPC to focus on core services and key growth segments, while being able to reduce capital commitments to traffic management platforms, back-office capabilities and next-generation IP networks. At the same time, we’ll benefit from UPC Wholesale’s local market knowledge and reach, allowing us to continually improve our leading portfolio of voice services.”
Ritchy Drost, CFO of Liberty Global’s European Broadband Operations says, “This agreement gives us the mechanism and tools to centralise our voice services. Access to Tata Communications’ world leading infrastructure and system tools will help strengthen our wholesale voice offering, enhancing performance and quality for the UPC Wholesale end-customer. By centralising the voice business, UPC Wholesale is now able to offer carriers one single point of contact to do voice business for the 10 different countries UPC Wholesale is active in: Germany, the Netherlands, Ireland, Poland, Czech Republic, Slovakia, Switzerland, Romania, Hungary and Austria.”
UPC Wholesale will continue to benefit from Tata Communications’ on-going investments in systems and processes to improve voice call quality. In this past year, the company has implemented a continuous Mean Opinion Score (MOS) voice quality testing and tracking tool to ensure consistent quality across its network, and a direct transit service to improve roaming quality and enable end-to-end HD voice. Tata Communications has also deployed the industry’s first near-real-time False Answer Supervision (FAS) detection and remediation solution and real-time fraud monitoring and prevention tool for its customers. This helps improve end-user experience through the elimination of incorrect billing caused by False Answer Supervision (FAS) which occurs when providers terminate calls fraudulently.
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