Tuesday, 25 July 2017

Operators can spread goodwill with self-care apps, notifications

By Nick Wood, Total Telecom
Tuesday 05 February 13

Amdocs survey reveals service providers fail to provide personalised interactions with customers.

Customers are more likely to recommend their service provider to other people if it provides self-care applications and personalised notifications. According to a survey conducted by Coleman Parkes and published by Amdocs on Tuesday, such measures could also boost an operator's Net Promoter Score (NPS) and decrease call-centre volumes…

Customers are more likely to recommend their service provider to other people if it provides self-care applications and personalised notifications. According to a survey conducted by Coleman Parkes and published by Amdocs on Tuesday, such measures could also boost an operator's Net Promoter Score (NPS) and decrease call-centre volumes…

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