3CX, developer of the award winning Windows VoIP PBX 3CX Phone System, today announced that Wiltshire College, one of the UK’s largest colleges, has successfully installed 3CX Phone System and the 3CX Call Center Module, bringing together four campuses and more than 1…
3CX, developer of the award winning Windows VoIP PBX 3CX Phone System, today announced that Wiltshire College, one of the UK’s largest colleges, has successfully installed 3CX Phone System and the 3CX Call Center Module, bringing together four campuses and more than 1,000 extensions within a unified, scalable communications infrastructure. As a result, the college has reduced its running telephony costs by £70,000 per year.
Wiltshire College had been using three Siemens ISDX systems and one Avaya Index. Its new phone system had to be robust, cost-efficient, simple to install and easy to administer. The college required core telephony services such as call forwarding, queues, presence, auto attendant, inbound and outbound call routing and a softphone option, and it needed to be able to add advanced features – on-screen call control, conference calls, call recording, hot-desking and mobile phone integration – at a later date.
TRI-LAN, a local IT services provider, was responsible for software installation and configuration, while the Wiltshire College ICT team carried out the rollout of 650 handsets. The total changeover took only two hours.
3CX Phone System now processes 15,000 calls per week at Wiltshire College. 3CX Call Center Module (http://www.3cx.com/call-center/index.html) provides the college with real time queue strategies and other call centre features. It enables the college to monitor calls, manage workflow and track how many staff members are logged into the system and, with 3CXPhone for Android and iPhones (http://www.3cx.com/VOIP/voip-phone.html), travelling staff can login at multiple locations.
“3CX Phone System is proving flexible and reliable,” said Stephanie Stephenson, Director of Customer Services at Wiltshire College. “It’s on target to reduce our ongoing telephony maintenance, line rental, support, and call costs by 70 percent per annum, about £70,000.”
The complete 3CX Phone System Wiltshire College case study is available here, http://www.3cx.com/blog/wiltshire-college-makes-massive-savings-with-3cx-phone-system.
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