Thursday, 19 October 2017

Eight Technology integrates SYNETY’s CloudCall

SYNETY
Tuesday 16 October 12

SYNETY, the hosted telephony software and services specialist, has announced that Eight Technology, a retail motor software provider, has integrated SYNETY’s CloudCall on-demand business telephony suite into its DealerWeb cloud enquiry management solution for car dealers. The integration enables DealerWeb users to take advantage of CloudCall’s advanced call recording, routing and reporting functions to improve customer interaction and enrich their sales database. Users will also benefit from CloudCall&rsquo…

SYNETY, the hosted telephony software and services specialist, has announced that Eight Technology, a retail motor software provider, has integrated SYNETY’s CloudCall on-demand business telephony suite into its DealerWeb cloud enquiry management solution for car dealers.

The integration enables DealerWeb users to take advantage of CloudCall’s advanced call recording, routing and reporting functions to improve customer interaction and enrich their sales database. Users will also benefit from CloudCall’s ultra-low costs for outbound calls of just 0.75p per minute for landline numbers and 2p per minute for mobiles, helping to make significant savings on communications costs.

Dealerweb is used globally by Volvo Car Corporation, by Infiniti dealers across Europe, Hyundai in the UK and by several major UK dealer groups. It enables dealer sales people to improve customer conversion rates by guiding them through a detailed, stepwise sales process, from initial enquiry to concluding a deal. For sales managers, the software also supports monitoring of KPIs such as uptake of test drives and offers made to customers.

The integration will help to enhance dealers’ sales by enabling three key functions. CloudCall captures potential customers’ incoming phone numbers, allowing sales managers to track who has called, and cross-reference this information against details already stored on DealerWeb, assisting with managing and following-up sales prospects.

CloudCall also automatically records all telephone calls, which can give sales managers additional insight into the performance of sales staff, helping to identify any training needs and improving customer satisfaction and appointment rates. Furthermore, CloudCall automatically links call recordings to customers’ records in DealerWeb, offering a complete picture of transactions with customers.

Martin Hill, managing director of Eight Technology said: “The integration of SYNETY’s CloudCall with DealerWeb enriches the customer information in the enquiry management system, helping sales managers to monitor and enhance staff performance and giving them much greater insight into their overall sales processes, from enquiry to completion. The addition of call recording gives a complete picture of customer interaction, as well as enabling real savings on call costs. The integration was made easy with SYNETY’s API”.

SYNETY’s CloudCall API enables the CloudCall set of cloud hosted telephony services to be embedded in almost any customer relationship management (CRM) or sales management application using minimal coding, to support click-to-call capabilities, full call records and analytics, and call recording within CRM application suites.

CloudCall offers a fully featured hosted business communications solution that delivers real cost savings and productivity benefits. The CloudCall Enterprise service operates as a stand-alone phone service over a broadband connection, using either SYNETY VoIP handset or softphone. It can be provisioned within a few minutes and installed, configured and running within 2 working days, offering a hassle-free alternative to line rentals with a competitive per-user, per-month service charge

The CloudCall Click service provides software integration which works with customers’ existing phone systems or can be used as a standalone system. It delivers click-to-call and call recording capabilities integrated into a customer’s CRM (customer relationship management system) and offers the lowest outbound call costs: 0.75p per minute for landline numbers and 2p per minute for mobiles.

Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily, integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and call queuing which allows peak busy time calls to be handled more efficiently.


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