Tuesday, 27 June 2017

Friday Review: Hangin' tough

By Mary Lennighan, Total Telecom
Friday 22 June 12

CommunicAsia 2012 highlighted the challenges facing the operator community, but also showed that the telcos are fighting back.

Industry experts had some tough talk for the telco community at this week's CommunicAsia event, but the operators had plenty to say for themselves in response. Day one in Singapore brought with it the annual Asia Communication Awards gala dinner, where the great and the good of the Asia-Pacific telecoms industry gathered to celebrate their many successes over the past 12 months. But one special guest sounded a note of caution to the operators in the room. ″Nothing focuses the mind like an imminent hanging, particularly when it is one's own,″ said Don Peppers, founding partner of customer care-focused consulting firm Peppers & Rogers Group, paraphrasing celebrated English 18th century lexicographer Dr Samuel Johnson. ″Those of us that cannot innovate face that hanging,″ he warned, picking up on a key CommunicAsia theme. "If you're not innovating in the space of delivering video, and content in general, to your customers then you're not in the right game," warned Mark Hukill, senior advisor at the Pacific Telecoms Council. He suggested that rather than trying to compete with the likes of YouTube or iTunes…

Industry experts had some tough talk for the telco community at this week's CommunicAsia event, but the operators had plenty to say for themselves in response. Day one in Singapore brought with it the annual Asia Communication Awards gala dinner, where the great and the good of the Asia-Pacific telecoms industry gathered to celebrate their many successes over the past 12 months. But one special guest sounded a note of caution to the operators in the room. ″Nothing focuses the mind like an imminent hanging, particularly when it is one's own,″ said Don Peppers, founding partner of customer care-focused consulting firm Peppers & Rogers Group, paraphrasing celebrated English 18th century lexicographer Dr Samuel Johnson. ″Those of us that cannot innovate face that hanging,″ he warned, picking up on a key CommunicAsia theme. "If you're not innovating in the space of delivering video, and content in general, to your customers then you're not in the right game," warned Mark Hukill, senior advisor at the Pacific Telecoms Council. He suggested that rather than trying to compete with the likes of YouTube or iTunes…

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