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Offering Secure and Profitable Clouds
All across the world service providers are jumping on the cloud bandwagon. But how do you convert the hype into a profitable business? And more importantly how do you do it fast? Because the market won’t wait.
Hear Gregor Petri explain how you can have “Your Cloud, Your Way” by using a converged approach, offering network, compute and data from an integrated fabric.
Playback or download
Speakers:
Gregor Petri - Advisor Lean IT and Cloud Computing - CA Technologies
Stephen Hurford - Cloud Services Director - DNS Europe
Mary Lennighan - Editor - Total Telecom
Archived webinar - listen now
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Cloudonomics and the Implications for Communications Service Providers
Joe Weinman, Segment Executive, Communications, Media & Entertainment Business Worldwide, Hewlett-Packard Company presents how Communications Service Providers of all types are looking to the cloud to provide both new services revenue growth and to manage costs in times of increasing competition.
This webinar was recorded on Tuesaday 28 July 2011 and is now available for download or playback.
Playback or Download
Joe Weinman, was also recently interviewed by Total TeleVision at TM Forum. You can watch this video here
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Cloud-Enabled HD Video Conferencing: Accelerating the Growth of Video as a Business Tool
This webinar discussed how hosted services can accelerate the adoption of video as a business tool, and how video communications specialist Polycom and some of the world's leading service providers are working together to deliver seamless UC around the globe.
Speakers:
Polycom: Ray McGroarty, Director of Enterprise Solutions
Cable&Wireless Worldwide: Mark Charlesworth, Senior Product Manager
Frost & Sullivan Europe: Iwona Petruczynik, Research Analyst - Information & Communication Technologies Practice
ARCHIVE:LISTEN NOW
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Delivering Opportunities from Personalization
The question is not one of “will people participate in dynamic, personalized experiences?” but rather one of “to whom and to what brands will people turn for their experiences?”
Sponsored by Openet
ARCHIVED: LISTEN NOW
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Solving Customer Service Challenges
Hear how Orange deployed the latest telco solutions. And find out how they achieved an improvement in first call resolution and increased customer web self service adoption, whilst improving satisfaction.
Sponsored by eGain
ARCHIVED: LISTEN NOW
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Case Study: Contact Centre Innovation at Belgacom
Your company’s “Front Door” is typically your IVR self service system. It does its job but we know customers don’t really like it. But is there an alternative or an in-between solution between Self Service and an Agent? The answer is YES. The intelligent Customer Front Door from Genesys (iCFD).
Find out how you can easily add “intelligence” to your existing IVR by using the information you already hold (in customer databases etc). Your IVR can start predicting what customers might be calling for and help fast-track their enquiry.
Hear how Belgacom is using this technology to vastly improve customer satisfaction levels and reduce customer churn.
Sponsored by Genesys
ARCHIVED: LISTEN NOW
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Mobile Internet Offload: Pitfalls and Best Practices
This webinar addresses the drivers for the massive increase in traffic, presents the options for offloading traffic from the carrier core network (both for 3G and LTE), and presents a solution architecture for an advanced internet offload / traffic offload gateway.
Sponsored by Continuous Computing
ARCHIVED: LISTEN NOW
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