Tuesday, 06 December 2016

A good customer relationship is like a good marriage, says Deutsche Telekom

By Nick Wood, Total Telecom
Tuesday 01 July 14

But a bad customer relationship will fail a lot faster than a bad marriage.

Deutsche Telekom on Tuesday passed on some sage advice for operators hoping to engender greater loyalty from their customers. "A good [customer] relationship is like a good marriage," said Nora Merenyi, senior CRM expert at Deutsche Telekom…

Deutsche Telekom on Tuesday passed on some sage advice for operators hoping to engender greater loyalty from their customers. "A good [customer] relationship is like a good marriage," said Nora Merenyi, senior CRM expert at Deutsche Telekom…

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