Thursday, 08 December 2016

Operators need to tune into social media – Amdocs

By Nick Wood, Total Telecom
Thursday 05 June 14

CRM specialist calls on service providers to identify customers by their Twitter, Facebook profiles to reduce call centre costs.

Half of customers have tried using social media to contact their service provider but three quarters of them never received a response. This is one of the findings from separate surveys carried out by Ovum and Coleman Parkes on behalf of Amdocs. The research, published on Wednesday…

Half of customers have tried using social media to contact their service provider but three quarters of them never received a response. This is one of the findings from separate surveys carried out by Ovum and Coleman Parkes on behalf of Amdocs. The research, published on Wednesday…

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