Sunday, 04 December 2016

BT's broadband, TV services top Ofcom complaint charts

By Mary Lennighan, Total Telecom
Thursday 27 March 14

U.K. incumbent's TV offer received significantly fewer complaints in Q4 than previous quarter, but still exceeds industry average by some margin.

BT and TalkTalk exceeded the U.K. industry average in terms of customer complaints about broadband and pay TV services in the last three months of 2013, generating significantly more than major rivals Sky and Virgin Media, the regulator reported this week. Meanwhile…

BT and TalkTalk exceeded the U.K. industry average in terms of customer complaints about broadband and pay TV services in the last three months of 2013, generating significantly more than major rivals Sky and Virgin Media, the regulator reported this week. Meanwhile…

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