Sunday, 11 December 2016

Customer experience determines long-term success

By Michael Flanagan, Arieso
Wednesday 05 December 12

Dr Michael Flanagan provides his reaction to Total Telecom’s article: 'Big Euro telcos could save up to €2bn a year each from net sharing'.

Traditionally, mobile operators measure operational network success through network centric KPIs that monitor operational effectiveness and network performance levels. Today, this is not enough. The power is now in the subscribers’ hands. The more apps and services on offer…

Traditionally, mobile operators measure operational network success through network centric KPIs that monitor operational effectiveness and network performance levels. Today, this is not enough. The power is now in the subscribers’ hands. The more apps and services on offer…

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